Privacy Policy
Privacy Policy
Last Updated: 20 January 2026
GOATO ("we", "us", "our") operates the GOATO mobile application and related services (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the GOATO app.
By accessing or using GOATO, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
Full name
Email address
Phone number
Vehicle details
Location data (to enable bookings and service delivery)
Login credentials (encrypted)
Booking history
App usage data and interactions
GOATO does not store or process your card or banking details directly.
All payments are processed securely through our third‑party payment service provider Paystack.
We use your information to:
Provide and operate the GOATO platform
Facilitate bookings between customers and service providers
Communicate important service‑related messages
Improve app functionality and user experience
Prevent fraud and ensure platform safety
Comply with legal and regulatory obligations
GOATO uses Paystack as its payment processing service provider.
When you make a payment on GOATO, your payment information is collected and processed directly by Paystack in accordance with their privacy practices.
We recommend reviewing Paystack’s Privacy Policy:
🔗 https://paystack.com/privacy/merchant
GOATO is not responsible for the privacy practices of third‑party services.
We may share your information only when necessary, including:
With service providers to fulfill bookings
With Paystack for payment processing
With trusted service providers who assist in operating the platform
When required by law, regulation, or legal process
We do not sell your personal information to third parties.
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
Provide our services
Meet legal, regulatory, or accounting requirements
Resolve disputes and enforce agreements
Depending on applicable law (including South Africa’s POPIA), you may have the right to:
Access your personal information
Request correction or deletion
Object to certain processing activities
Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
GOATO is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Any changes will be posted within the app and updated on this page with a new "Last Updated" date.
Continued use of GOATO after changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
GOATO